FAQ
ORDERING
Q: How do I complete my order?
A: Once you have added an item to your cart, please follow the on-screen instructions to complete the order. Once the order is completed, you will see an Order Confirmation page.
Q: Why is my phone number required during checkout?
A: For mailing purposes, the form may ask for your phone number. This is often used by your local post office to contact you in case of delivery attempts or other delivery-related issues.
Q: Can my purchase be canceled?
A: We reserve the right to cancel any purchase that is marked as suspicious by our system. This is done to prevent unfair chargebacks and other fraudulent activities.
FULFILLMENT
Q: Who handles the fulfillment of the orders?
A: All orders are fulfilled by Printful, a top-of-the-line print-on-demand service. You can learn more about the fulfillment process by visiting their website at www.printful.com.
Q: How long does it take for orders to be fulfilled?
A: The fulfillment time for apparel products such as t-shirts and hoodies is approximately 2-7 business days. For non-apparel products like posters and mugs, it takes about 2-5 business days. Once the order is fulfilled, a shipping label will be created, and the items will be sent out.
Q: What is the typical shipping time for orders?
A: It usually takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location and can be estimated as follows:
USA: 3-4 business days
Europe: 6-8 business days
Australia: 2-14 business days
Japan: 4-8 business days
International: 10–20 business days
Q: Will I receive a tracking number for my shipped products?
A: Yes, every shipped product will come with an email/text tracking number, depending on the preferences chosen during checkout. If you have any questions or issues with delivery, please contact your local post office.
SHIPPING
Q: What should I do if my order hasn't arrived yet?
A: Before contacting us, please check the following:
Review your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors' in case the courier left the package with them.
If the shipping address was correct, and the package wasn't found at the post office or with your neighbors, please get in touch with us with your order number.
Q: Can I track my order?
A: Yes, you will receive a tracking link via email when your order is shipped out. If you have any questions about your tracking or shipment, please contact us.
RETURN AND REFUNDS
Q: Can I return or get a refund for my purchase?
A: Since all our products are print-on-demand and made specifically for each order, all sales are final. However, if there is something wrong with your order, please let us know by contacting us at [insert your support email here].
Q: What should I do if I receive damaged or misprinted goods?
A: If any items are damaged or misprinted, please use the contact form to get in touch with us. Include photos of the damage or misprint, and we will arrange either a refund or a replacement for you.
Q: Do you offer refunds?
A: Refunds are only offered to customers who receive the wrong items or damaged items. If either of these situations applies to your order, please contact us at [insert your support email here] with photos of the wrong/damaged items, and we will assist you in resolving the issue.
Q: Can I exchange an item for a different size/color?
A: At this time, we do not offer exchanges. If you are unsure about which size would fit better, please refer to our sizing charts available for each item in the product description section of our store. In rare cases where an item is mislabeled, please inform us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one or issue a refund.
Please note that the fulfillment service, Printful, has its own policies. To make your life easier, we have aligned our policies with theirs. You can find their policies on their website at www.printful.com.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to provide you with the best possible customer experience.
Q: How do I complete my order?
A: Once you have added an item to your cart, please follow the on-screen instructions to complete the order. Once the order is completed, you will see an Order Confirmation page.
Q: Why is my phone number required during checkout?
A: For mailing purposes, the form may ask for your phone number. This is often used by your local post office to contact you in case of delivery attempts or other delivery-related issues.
Q: Can my purchase be canceled?
A: We reserve the right to cancel any purchase that is marked as suspicious by our system. This is done to prevent unfair chargebacks and other fraudulent activities.
FULFILLMENT
Q: Who handles the fulfillment of the orders?
A: All orders are fulfilled by Printful, a top-of-the-line print-on-demand service. You can learn more about the fulfillment process by visiting their website at www.printful.com.
Q: How long does it take for orders to be fulfilled?
A: The fulfillment time for apparel products such as t-shirts and hoodies is approximately 2-7 business days. For non-apparel products like posters and mugs, it takes about 2-5 business days. Once the order is fulfilled, a shipping label will be created, and the items will be sent out.
Q: What is the typical shipping time for orders?
A: It usually takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location and can be estimated as follows:
USA: 3-4 business days
Europe: 6-8 business days
Australia: 2-14 business days
Japan: 4-8 business days
International: 10–20 business days
Q: Will I receive a tracking number for my shipped products?
A: Yes, every shipped product will come with an email/text tracking number, depending on the preferences chosen during checkout. If you have any questions or issues with delivery, please contact your local post office.
SHIPPING
Q: What should I do if my order hasn't arrived yet?
A: Before contacting us, please check the following:
Review your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors' in case the courier left the package with them.
If the shipping address was correct, and the package wasn't found at the post office or with your neighbors, please get in touch with us with your order number.
Q: Can I track my order?
A: Yes, you will receive a tracking link via email when your order is shipped out. If you have any questions about your tracking or shipment, please contact us.
RETURN AND REFUNDS
Q: Can I return or get a refund for my purchase?
A: Since all our products are print-on-demand and made specifically for each order, all sales are final. However, if there is something wrong with your order, please let us know by contacting us at [insert your support email here].
Q: What should I do if I receive damaged or misprinted goods?
A: If any items are damaged or misprinted, please use the contact form to get in touch with us. Include photos of the damage or misprint, and we will arrange either a refund or a replacement for you.
Q: Do you offer refunds?
A: Refunds are only offered to customers who receive the wrong items or damaged items. If either of these situations applies to your order, please contact us at [insert your support email here] with photos of the wrong/damaged items, and we will assist you in resolving the issue.
Q: Can I exchange an item for a different size/color?
A: At this time, we do not offer exchanges. If you are unsure about which size would fit better, please refer to our sizing charts available for each item in the product description section of our store. In rare cases where an item is mislabeled, please inform us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one or issue a refund.
Please note that the fulfillment service, Printful, has its own policies. To make your life easier, we have aligned our policies with theirs. You can find their policies on their website at www.printful.com.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to provide you with the best possible customer experience.